Automotive Industry, Billing, Calendar Management, Communication Skills, Computer Skills, Cost Estimates, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Driver's License, Financial Planning, Life Insurance, Maintenance Services, Onboarding, Presentation/Verbal Skills, Product Support, Repair Orders, Sales, Time Management, Vision Plan, Writing Skills
Service Advisors
HIGH ACHIEVERS EARN HIGH REWARDS!
Volkswagen of Lewisville is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.
Employee Benefits & Compensation Package:
- Paid time off (PTO) and Holiday pay
- Company paid life insurance
- Health and wellness plans
- Medical, dental, vision, and supplemental insurance
- Flexible Spending accounts
- Financial retirement plans WITH COMPANY MATCHING
- 401K and ROTH
- Employee Discounts
Role Responsibilities:
- Advise customers on recommended maintenance and repairs, including costs and service options
- Maintain accurate customer and vehicle records, invoices, payments, and warranty verification
- Promote additional services and products to support service department revenue goals
- Schedule service appointments and prepare detailed repair orders with technicians
- Verify insurance information and coordinate loaner vehicles as needed
- Provide timely service updates and communication throughout the repair process
Employee Prerequisites:
- Flexible availability to meet business needs
- Sales experience with automotive industry knowledge
- Basic computer proficiency and ability to navigate software systems
- Ability to complete onboarding in a timely manner
- Ability to stand, walk, or sit for extended periods (up to 5 hours)
- Strong verbal and written communication skills
Job Type:
Full-time
We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.