Service Analyst

Axelon Services Corporation

Atlanta, GA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Adobe Acrobat, Analysis Skills, Contract Review, Detail Oriented, Fax Machines, Microsoft Office, Microsoft Product Family, Organizational Skills, Prepare Correspondence, Record Keeping, Telephone Skills, Time Management, VPN (Virtual Private Network), Work From Home

LOCATION

Atlanta, GA

POSTED

Today

Summary: Location: Jersey City, NJ Work Mode: Hybrid (Remote Monday and Friday; Onsite Tuesday–Thursday) Duration: 6-Month Contract Responsibilities: Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams Index PDF documents into Global Search to maintain up-to-date records Review participant contract data for accuracy and completeness Prepare and send correspondence to contract participants Assign inbound correspondence to service representatives Monitor and track response timelines, ensuring timely follow-up Maintain accurate records in workflow systems and participant files Review forms and documents for compliance Process routine non-financial account activities Provide clear explanations of basic functional information to participants and colleagues Answer participant phone inquiries with clarity and professionalism Assist with locating missing participants and uncashed checks, including obituary searches Help employees locate tax forms when needed Requirements: Strong organizational skills Familiarity with Microsoft Office Suite Ability to work remotely using VPN Basic familiarity with Microsoft tools Ability to pivot quickly and maintain focus on repetitive tasks Attention to detail and punctuality Preferred Skills: Associate’s or Bachelor’s degree preferred, or equivalent experience No prior experience required—on-the-job training provided. Corporate experience a plus. ChatGPT familiarity

About the Company

Axelon Services Corporation

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