Waldinger has an opportunity for a qualified Client Experience Service Analyst in our Des Moines Office.
Job Summary:
Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.
Responsibilities:
Work Order Management: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing. Establishes a clear understanding of client expectations for work orders, ensuring accuracy and timely processing.
Branch Coordination: Builds and maintains positive relationships with local branches to facilitate smooth operations and effective communication to execute client specifications.
Contract Compliance: Understands and locates contract specifications to ensure compliance with terms and conditions, even with limited contract knowledge.
Proposals & Quotes: Processes quotes following the Account Manager's review, with focus on accuracy and adherence to client requirements.
Billing Review: Supports the review of work order billings for clients per the client billing requirements
We Offer:
Paid holidays
Health, dental and vision insurance
Growth potential with a stable company
Paid vacation
Health club reimbursement
Wellness plan with lifestyle spending account
401k with company match and profit-sharing
Continuing education and advancement opportunities
Tuition reimbursement
Term, AD&D and Dependent Life insurances
Prepaid Legal
Waldinger is an EOE, including disability/vets.
Waldinger participates in E-Verify.
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Numbers & Facts
Location
Des Moines, IA
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Contract Requirementsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Dental Insuranceunmatched
Legalunmatched
Maintain Complianceunmatched
Multitaskingunmatched
Operational Strategyunmatched
Order Managementunmatched
Organizational Skillsunmatched
Sales Managementunmatched
Time Managementunmatched
Vision Planunmatched
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