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Service Analyst

ECLARO

Jersey City, NJ

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JOB DETAILS
SALARY
$24.72–$24.72 Per Hour
SKILLS
Adobe Acrobat, Analysis Skills, Annuities, Coaching, Contract Review, Dental Insurance, Detail Oriented, Diversity, Fax Machines, Genetics, Insurance, Life Insurance, Long-Term Care, Maintain Compliance, Microsoft Office, Microsoft Product Family, Mutual Funds, Operational Support, Organizational Skills, Prepare Correspondence, Record Keeping, Regulatory Compliance, Retirement Plan, Telephone Skills, Time Management, VPN (Virtual Private Network), Vision Plan, Work From Home
LOCATION
Jersey City, NJ
POSTED
Today
Service Analyst
Job Number: 26-00807

Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Service Analyst for our client in Jersey City, NJ.

ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • The Service Analyst will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks.
  • This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment.
  • No prior experience is required—training and coaching will be provided.

Responsibilities:
  • Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams.
  • Index PDF documents into Global Search to maintain up-to-date records.
  • Review participant contract data for accuracy and completeness.
  • Prepare and send correspondence to contract participants.
  • Assign inbound correspondence to service representatives.
  • Monitor and track response timelines, ensuring timely follow-up.
  • Maintain accurate records in workflow systems and participant files.
  • Review forms and documents for compliance.
  • Process routine non-financial account activities.
  • Provide clear explanations of basic functional information to participants and colleagues.
  • Answer participant phone inquiries with clarity and professionalism.
  • Assist with locating missing participants and uncashed checks, including obituary searches.
  • Help employees locate tax forms when needed.

Required Skills:
  • Strong organizational skills.
  • Familiarity with Microsoft Office Suite.
  • Ability to work remotely using VPN.
  • Basic familiarity with Microsoft tools.
  • Ability to pivot quickly and maintain focus on repetitive tasks.
  • Attention to detail and punctuality.

Preferred Qualifications:
  • Corporate experience.
  • ChatGPT familiarity.

Pay Rate: $24.72 / Hour

If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Carlo Flores
Carlo.Flores@eclaro.com
646-695-2934
Carlo Flores | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com

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