Reports to: Service Manager or Service Location Manager
Supervises: None
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.
Responsibilities:
Fields internal and external customer inquiries to the Service Department
Promotes and sells products and/or services to meet customer needs
Supplies Service Technicians with parts as required
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission, and follow up
Experience, Education, Skills and Knowledge:
Basic knowledge of accounting practices
Ability to use and understand desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent work experience
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Numbers & Facts
Location
Newberry, SC
Skills
Accountingunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Desktop PCunmatched
High School Diplomaunmatched
Library and Information Scienceunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Multimediaunmatched
Parts Salesunmatched
Promotional Programsunmatched
Salesunmatched
Time Managementunmatched
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