Service And Repair Coordinator

Div. 29 Duluth, GA

Summary

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
• Dispatch technicians and manage daily and weekly service schedules
• Communicate with customers regarding service appointments, access requirements, and job status
• Track service tickets, work orders, and technician progress in ERP/service management systems
• Review service documentation for completeness and accuracy
• Coordinate follow-up repairs, inspections, and return visits
• Support billing by ensuring service documentation is complete and submitted timely
• Assist with emergency service coordination as needed
• Maintain accurate service records and customer histories

Education and/or Experience

High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support; fire protection, construction, or facilities service experience preferred

Computer Skills

Microsoft Office application, proficiency.

Physical Demands

Prolonged periods of computer and phone use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds; vision abilities required by this job include close vision