Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Resolve Customer Issues, Track Customer Issues, Writing Skills
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.
We're looking for an APPOINTMENT COORDINATOR to join our Service Team.
The best candidates are friendly, reliable, and enjoy grasping new concepts quickly.
Responsibilities:
- Respond quickly and professionally to service department phone inquiries
- Set customer appointments to visit service department
- Provide customers with dealership information
- Accurately answer customer questions using word tracks or templates
- Make customer reminder and follow up calls
- Utilize and maintain Customer Relationship Management system daily
Requirements:
- Strong focus on providing excellent customer service in a fast-paced dealership
- Internet and computer savvy
- Excellent written and verbal communication skills
- Ability to work well in a process-driven environment
- Detail-oriented and organized
- Available to work flexible hours, including some Saturdays
Benefits:
- Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.