Service Associate

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Summary:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

This is a full-time, Non-Exempt role based out of our BlueAsh/Cincinnati office and requires 5 days of in-office work. This position has a salary range between $60k-$63k and is eligible for an annual bonus based on their performance and the companies.

Requirements:

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email.

• Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately.

• Process client requests, including transactions and paperwork, in line with firm policies and procedures.

• Assist in the onboarding process for new clients, ensuring a smooth and positive experience.

• Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests.

• Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time.

• Provide notary services for client transactions as required.

• Maintain up-to-date client records and help ensure accuracy and consistency across internal systems.

Qualifications:

• 2-5 years of experience in a client-facing administrative role within the financial services or related industry.

• BS/BA degree preferred; high school diploma or GED required.

• Strong communication skills with the ability to establish rapport with clients and colleagues.

• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus).

• Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries.

• Strong attention to detail and accuracy in handling client records and transaction-related documents.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Equal Opportunity Employer