Service Associate

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Summary:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

Requirements:

• Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.

• Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.

• Process client requests, including account transactions, and paperwork in compliance with firm procedures.

• Support the onboarding process for new clients, ensuring a smooth and positive first experience.

• Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.

• Provide notary services for client transactions as needed.

• Assist in maintaining accurate client records and ensure all documentation is up to date.

• Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Qualifications:

• 5-8 years of experience in a client-facing administrative role within the financial services industry.

• BS/BA degree preferred GED required

• Strong communication skills with the ability to manage client relationships.

• Experience with CRM systems

• Knowledge of regulatory requirements and industry best practices is a plus.

• Detail-oriented with a strong focus on accuracy.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency with Microsoft Office Suite.

Equal Opportunity Employer