Auditing, Background Investigation, Case Management, Communication Skills, Corporate Policies, Customer Support/Service, Developmental Disabilities, Driver's License, Needs Assessment, Privacy Controls, Project Tracking, Regulatory Compliance, Service Delivery, Willing to Travel
Service Auditor
PURPOSE:
The Service Auditor ensures the quality, compliance, and effectiveness of services for Arion Care members. This role conducts in-person visits, assesses service delivery, and fosters positive relationships with members, families, providers, and internal teams. The Service Auditor maintains an assigned caseload, coordinates with supervisors as needed, and supports overall compliance with all applicable regulations, policies, and company standards.
MINIMUM QUALIFICATIONS
- Education and/or experience in customer service and in the field of developmental disabilities
- Must be at least 18 years of age
- Current valid AZ Driver’s License
- Satisfactory background checks
- Ability to acquire and maintain a DPS fingerprint card
- Reliable transportation required; must be able to travel up to 35 miles when using personal vehicles or as assigned for company vehicles
What You’ll Do
- Visit members in their homes to check on services, provider performance, and overall wellbeing.
- Support providers by identifying needs, resources, and any areas for improvement.
- Partner with supervisors, families, and staff to ensure open communication and smooth coordination of care.
- Manage a caseload in your assigned area, with most of your time spent driving to and completing in-person visits.
- Keep clear and accurate records, reports, and documentation.
- Stay up to date on all required training, certifications, and licenses.
- Protect the privacy and confidentiality of members, staff, and the agency.
- Take on additional monitoring tasks or projects as needed.
Arion Care Solutions is an Equal Opportunity Employer.