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Service Availability Reps Unilingual I

Iconma

London, ON

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JOB DETAILS
SALARY
$21.50 Per Hour
SKILLS
Banking Services, Business Plan, Business Services, Business Solutions, Communication Skills, Communications Software, Computer Hardware, Computer Software, Customer Support/Service, Desktop PC, Disaster Recovery, Documentation, Establish Priorities, Follow Through, Health Plan, Internet Application, Internet/Online Service, Interpersonal Skills, Maintain Compliance, Operating Systems, Presentation/Verbal Skills, Printed Circuit Board (PCB), Problem Solving Skills, Procedure Development, Project/Program Management, Resolve Customer Issues, Risk Management, Service Delivery, Software Configuration Management, Technical Delivery, Time Management, Writing Skills
LOCATION
London, ON
POSTED
2 days ago
Our Client, a Banking company, is looking for a Service Availability Reps Unilingual I for their London, ON location.
 
Responsibilities:
  • Customer:
  • Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Monitor resources to ensure availability associated with business applications and technology
  • Identify, resolve, or escalate service delivery issues and/or complaints
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
  • Maintain proficient knowledge of technology components, applications, clients/customers and business services
  • Prioritize activities to ensure time invested is appropriate to the availability impact
  • Provide seamless integration of activities and processes, recognizing system interdependencies
  • Act as an information source to colleagues, business partners and clients/customers
  • Ensure prompt and timely updates to service issues, and follow through on outstanding problems
  • Shareholder:
  • Deliver and maintain accurate reports and documentation
  • Follow established procedures and standards
  • Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
  • Maintain a secure work environment and ensure adherence to notification and escalation processes
  • Communicate effectively within the team relative to service issues and scheduled changes
  • Recommend improvements and enhancements to internal departmental processes
  • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
 
Requirements:
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage ones time.
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
  • Education/Experience:
  • Associate's degree in computer related field or equivalent training required.
  • 0-2 years experience required."
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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