Service BDC Agent

Jim Coleman Honda is looking for experienced and customer-focused individuals to join our Award-Winning Service Department! We pride ourselves on providing the highest level of customer service possible and we are looking for great people to help us do that.

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunities for growth and advancement.

Service BDC Agent Duties and Responsibilities

Jim Coleman Honda in Clarksville, MD is seeking a qualified candidate to join our team. This role involves coordinating with customers for service appointments and ensuring customer satisfaction.

Our ideal candidate is someone that has strong customer service and organizational skills, excellent communication and interpersonal skills, great phone ethics, works well in a team environment, and is both committed and determined daily. This job mainly consists of answering and directing phone calls, greeting, and providing excellent in-person and on-the-phone service to all customers, assisting team members in the areas of customer service, providing exceptional experience for our clients and some cashier duties. There is also room for career growth if you are interested.

Responsibilities:

• Communicate with customers to schedule service appointments
• Confirm appointments by phone and/or email
• Provide excellent customer service
• Coordinate with service department to ensure timely completion of appointments
• Maintain customer records and update information as needed

Requirements

• Strong communication skills
• Customer service experience preferred
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and organized
• Proficiency in basic computer skills

Benefits:

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays
• Disability
• Life Insurance

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla

Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf