Service BDC - Centralized Scheduling Agent

Position: Centralized Scheduling Agent

We are seeking driven, professional individuals to join our team as Centralized Scheduling Agents within a fast-paced automotive group. This role is critical to our service operations and serves as the first point of contact for our customers.

As a Centralized Scheduling Agent, you will manage inbound and outbound communications, coordinate service appointments, and deliver a high-quality customer experience that reflects our organization's standards.

Key Responsibilities:

• Professionally handle a high volume of inbound and outbound calls

• Schedule and confirm service appointments with accuracy and efficiency

• Follow up with customers to ensure appointment retention and satisfaction

• Communicate clearly and effectively with service departments across multiple locations

• Maintain detailed and accurate customer records in internal systems

• Consistently meet and exceed daily performance metrics and goals

What We’re Looking For:

• Strong communication skills with a confident, professional phone presence

• Ability to multitask and stay organized in a high-volume environment

• Detail-oriented with a commitment to accuracy

• Self-motivated with a results-driven mindset

• Previous customer service, call center, or automotive experience preferred

Schedule:

• Full-time, 40 hours per week, Monday–Saturday availability required.

• Office hours: Monday–Friday 7:00 AM – 6:30 PM, Saturday 7:00 AM – 3:00 PM.

• Opportunities for overtime are available.

• Flexibility for high-performing team members.

Additional Requirements:

• Must pass a background check and drug screening.

• A professional demeanor and reliable attendance are required.

• High school diploma or equivalent required.

Schedule:

• Full-time, 5 days a week are required - 40 hours per week, Monday–Saturday availability.

• Office hours: Monday–Friday 7:00 AM – 6:30 PM, Saturday 7:00 AM – 3:00 PM.

• Opportunities for overtime available.

Additional Requirements:

• Must be able to pass a background check and drug screening.

• Professional demeanor and reliable attendance are a must.

• High school diploma or equivalent required.

Benefits:

• Pay range for this position: $17.00-$19.00 (potential monthly bonus opportunity of $100-$1500 based on individual productivity)
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match 
• Ancillary supplemental products available

About Us:

The Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our reputation is built on treating our customers and employees with honesty and respect. When you join our team, you join a family that’s committed to excellence and success.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Why Join Us:

• Full-time, stable position within a growing automotive group

• Performance-based environment with opportunities for advancement

• Supportive team culture focused on success and accountability

• Ongoing training and development

If you are a motivated professional looking to build a career in a structured, performance-driven environment, we encourage you to apply.