Service BDC Operator

Ray Catena BMW of Westchester

White Plains, NY

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JOB DETAILS

SKILLS

Business Development, Business Growth, Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, High School Diploma, Maintenance Services, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Professional Services, Record Keeping, Resolve Customer Issues, Team Player, Time Management, Vision Plan, Writing Skills

LOCATION

White Plains, NY

POSTED

7 days ago

Are you a motivated and customer-focused individual with strong communication skills?

Are friendly and positive two words that can describe you?

GREAT!

Join our team as a Service BDC (Business Development Center) Operator andplay a key role in delivering exceptional customer service at our dealership!

As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries.

Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department.

Responsibilities:
• Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
• Update customer information and maintain accurate records of interactions.

• Confirm service appointments.
• When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.

Qualifications:
• Prior experience in customer service, call centers, or automotive BDC is a plus
• Strong communication skills (verbal and written) with a professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills
• Passion for delivering excellent customer service
• Interest in learning more about vehicle maintenance and dealership service operations
• Ability to follow detailed instructions accurately
• Strong work ethic and reliability
• Positive attitude and a team-oriented mindset

• Bilingual is a plus
• High school diploma or equivalent required

Benefits:
• 401(k)
• Medical, Dental, Vision insurance
• Life insurance
• Opportunities for advancement
• Paid time off and vacation

Schedule:
• Monday to Friday 10:00am - 7:00pm

• Every other Saturday (7:45am - 4:00pm)

Background check and drug testing is required. Marijuana is not a disqualifier.

About the Company

Ray Catena BMW of Westchester

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