We are seeking a motivated and customer-focused Service BDC Representative to join our automotive team. This position is responsible for handling inbound and outbound customer communication, scheduling service appointments, following up with customers, and helping drive service department traffic through exceptional customer service.
The ideal candidate is organized, professional, comfortable on the phone, and thrives in a fast-paced environment.
Responsibilities
Answer incoming service calls and respond to internet inquiries
Schedule and confirm service appointments
Make outbound follow-up calls to customers regarding maintenance, recalls, missed appointments, and service campaigns
Provide excellent customer service and maintain positive customer relationships
Accurately update customer information and notes in the CRM system
Work closely with service advisors and management to maximize appointment show rates
Meet daily, weekly, and monthly performance goals
Handle customer concerns professionally and escalate issues when necessary
Qualifications
Previous BDC, call center, customer service, or automotive experience preferred