Calendar Management, Call Centers, Call Volume, Communication Skills, Customer Conversion, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, English Language, Genetics, High School Diploma, Interpersonal Skills, Multilingual, Multitasking, Organizational Skills, Record Keeping, Scripting (Scripting Languages), Spanish Language, State Laws and Regulations, Team Player, Telephone Skills
Service BDC Representative - Automotive
Overview
We are seeking a motivated and customer-focused Service BDC Representative to support our service department by managing inbound and outbound customer communications. This role plays a critical part in converting customer inquiries into scheduled service appointments and ensuring an exceptional customer experience.
Key Responsibilities
- Answer inbound calls, emails, and online inquiries for the service department
- Make outbound calls and texts to schedule and confirm service appointments
- Follow up with customers regarding service needs, missed appointments, and satisfaction
- Maintain accurate records in CRM and dealership systems
- Use scripts and communication guidelines to ensure consistent messaging
- Coordinate with service advisors and management to meet customer needs
- Track and meet daily/weekly appointment and call goals
Qualifications
- Previous customer service, call center, or BDC experience preferred
- Strong phone communication and active listening skills
- Basic computer and CRM system knowledge
- Ability to multitask in a fast-paced environment
- Bilingual (Spanish/English) is a plus
- High school diploma or GED required
Preferred Traits
- Positive attitude and strong work ethic
- Detail-oriented and organized
- Comfortable handling high call volume
- Team player with strong interpersonal skills
- Goal-driven mindset (appointments + show rates)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
APPLY NOW Apply with Indeed
CardinaleWay Volkswagen - Corona
Department
Service
Employment Type
Full Time
Pay Details
$17-$24 / Hour
APPLY NOW
Apply with Indeed
Refer a Candidate
First Name
Last Name
Email
Phone Number
Notification Method
Email
Text Messages
Both
refer
C
Cardinale Automotive Group