We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.
Why Join Us?
Consistent hours in a professional dealership environment
Customer‑facing role with daily interaction
Supportive team culture with training and clear expectations
Stable position with long‑term opportunity
Clean, organized workspace focused on accuracy and service
Service BDC Representative Job Responsibilities
Answer inbound calls, emails, texts, and online service inquiries
Schedule, confirm, and reschedule service appointment.
Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
Maintain accurate customer records in the CRM and dealership systems
Follow up with customers, Service Advisors, and managers regarding service needs and appointments
Promote dealership service specials and maintenance programs
Meet appointment-setting and productivity goals
Service BDC Representative Benefits & Compensation
Employer-subsidized Medical and Dental insurance with comprehensive coverage options
Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
401(k) with Company Match
Generous Paid Time Off that begins accruing on Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicle purchases