Service BDC Representative / Rental Department Coordinator

HW Kia of West County

  • Manchester, Missouri
  • 30+ days ago
    Want to know if you’re a fit?
    Upload your resume and let our AI show you.

    Skills

    • Automotive Salesunmatched
    • Call Centersunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Retention/Renewalunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Develop and Maintain Customersunmatched
    • Follow Throughunmatched
    • Marketing Campaignunmatched
    • Operational Supportunmatched
    • Operationsunmatched
    • Organizational Skillsunmatched
    • Rentalsunmatched
    • Salesunmatched
    • Vision Planunmatched

    Description

    Are you passionate about customer service, thrive in a fast-paced environment, and want to be part of a record-breaking team? We're looking for a highly motivated individual to join our Service Department as a Service BDC Representative / Rental Department Coordinator.
     
    Why join us?  
     
    The Nation's Hottest Kia Franchise
     
    While Kia sales are up just 7% nationally, our dealership has achieved an incredible 30% increase, making us one of the fastest-growing Kia dealerships in the country.
     
    Record-Breaking Performance
     
    We're on pace for another historic year, and our service department is growing right alongside our sales success.
     
    Career Growth Opportunities
     
    As our dealership continues to expand, we're investing in talented people who want more than a job—they want a career.
     
    You will be the first point of contact for many of our service customers, helping create an exceptional ownership experience while supporting the daily operations of our service department and rental.
     
    Key Responsibilities include: 
     
    Schedule and confirm service appointments
    Handle inbound and outbound customer calls, texts, and emails
    Follow up with customers regarding maintenance recommendations and declined services
    Assist with customer retention and service marketing campaigns
    Coordinate rental vehicle reservations, check-outs, and returns
    Communicate with service advisors to ensure seamless customer experiences
    Monitor and manage transportation needs for service customers
    Maintain accurate customer and rental records
    Help drive service department growth through consistent customer follow-up
     
    What we are looking for:
     
    Exceptional customer service and communication skills
    Strong phone presence and appointment-setting abilities
    Highly organized and detail-oriented
    Ability to multitask in a fast-paced service environment
    Positive attitude and team-first mentality
    Automotive service experience preferred but not required
    Experience in BDC, customer service, hospitality, or call center environments is a plus
     
    What we offer:
     
    Competitive Compensation
    Medical, Dental, and Vision Insurance
    401(k) Retirement Plan
    Paid Time Off
    Ongoing Training and Professional Development
    Advancement Opportunities Within a Growing Organization
    Supportive Team Culture
    Comprehensive Benefits Package Designed to Help Secure Your Future
     
    Help Drive the Success of One of America's Fastest-Growing Kia Dealerships
     
    If you're ready to make an impact, provide world-class customer service, and grow your career with a winning team, we want to hear from you.  Apply today and become a key part of our high-performing Service Department!
     

    HW Kia of West County Provides Equal Employment Opportunities to All Employees and Applicants for Employment and Prohibits Discrimination and Harassment of any type without regard to Race, Color, Religion, Age, Sex, National Origin, Pregnancy, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by federal, state, or local laws.

     

     

     

    Numbers & Facts

    LocationManchester, Missouri
    Websitehwkia.com

    Similar Jobs

    See more jobs