Service BDC Representative — $18–$22/Hour + Sundays Off

Pay: $18–$22 per hour | Full-time | On-site in Shawnee, KS

Your conversations can turn service questions into scheduled appointments.

Build dealership experience without spending Sundays at work.

About Shawnee Mission Ford

Shawnee Mission Ford helps drivers throughout the Shawnee and Kansas City area with vehicle sales, maintenance, and repair. We value honest communication, dependable follow-through, respectful teamwork, and customer-first service.

About the Role

As a Service BDC Representative, you’ll be the first point of contact for many service customers. You’ll answer questions, schedule appointments, follow up on service needs, and help customers feel confident about their next visit.

This is a full-time, on-site position scheduled Monday through Saturday. Sundays are always off, with another weekday off based on department scheduling.

What You’ll Earn

You’ll earn $18–$22 per hour, depending on experience. At 40 hours per week, that equals approximately $37,440–$45,760 per year.

If you communicate well, stay organized, and consistently turn customer conversations into scheduled appointments, you’ll have an opportunity to build valuable automotive service experience and grow with the dealership.

What You’ll Be Doing

• Respond to incoming customer calls, texts, emails, and online inquiries
• Schedule and confirm service appointments accurately
• Make outbound follow-up calls regarding maintenance and service needs
• Explain appointment availability and basic service information clearly
• Maintain accurate customer notes and appointment records in dealership systems
• Coordinate with service advisors to create a smooth customer experience
• Work toward appointment, response-time, and customer-contact goals

What We’re Looking For

• Clear, friendly communication by phone, text, and email
• Customer service, call center, scheduling, or dealership experience is helpful
• Automotive experience is preferred but not required
• Comfort handling several customer conversations and follow-up tasks
• Dependable attendance and Saturday availability
• Basic computer skills and willingness to learn dealership systems

A successful Service BDC Representative listens carefully, communicates clearly, and follows through when promised.

Why Work With Us

• Health insurance
• Paid time off and sick leave
• Flexible scheduling
• Sundays off
• Opportunities to expand your Ford product and service knowledge
• Recognition for dependable performance and personal growth

Our Simple Hiring Process

We move quickly, and the right candidate could be hired in as little as 10 days.

1. Apply and answer a few quick questions.
2. Complete a short assessment and three one-way video questions.
3. Meet the team for an in-person interview.
4. Complete the required pre-employment screening.

If you communicate well, stay organized, and take pride in helping customers, apply today to become a Service BDC Representative at Shawnee Mission Ford.

Shawnee Mission Ford is an equal opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.