Service Business Unit Manager

About the Role

TECO-Westinghouse is seeking an experienced and results-driven Service Business Unit Manager to lead our Service organization and drive growth across aftermarket support, field service operations, warranty administration, and DC motor sales. This leadership role is responsible for developing and executing service strategies, managing customer relationships, ensuring operational excellence, and achieving revenue and profitability goals.

The ideal candidate combines strong technical and commercial expertise with a passion for customer satisfaction, team development, and continuous improvement. This position provides leadership for Field Service Technicians, Customer Service Representatives, Warranty Administrators, Project Administrators, and DC Motor Sales personnel while serving as a key partner to Operations, Engineering, Finance, and Sales.

Key Responsibilities

Business Leadership & Strategy

• Develop and execute the Service Business Unit strategy to achieve sales growth and profitability objectives.
• Identify and pursue new business opportunities within service, repair, aftermarket support, and technical services.
• Maintain and grow existing service relationships, including key accounts within the nuclear, industrial, and mining sectors.
• Monitor business performance and implement initiatives to improve financial results and customer satisfaction.

Team Leadership

• Lead, mentor, and develop Service Business Unit personnel, including:
  • DC Motor Sales Team
  • Field Service Technicians
  • Warranty and Technical Support Administrators
  • Customer Service Representatives
  • Project Administrators
• Establish performance expectations and support employee development through coaching and training.
• Manage hiring, onboarding, performance evaluations, and employee engagement initiatives.

Customer & Commercial Management

• Oversee customer support activities related to field service, warranty claims, and aftermarket services.
• Evaluate warranty claims and make commercial determinations regarding warranty coverage and resolution.
• Develop, review, and approve service quotations while maintaining target profit margins.
• Meet with customers, inspectors, and stakeholders to address technical, commercial, and operational matters.
• Ensure timely communication regarding project schedules, shipping dates, and service commitments.

Operational Excellence

• Coordinate service activities with Production Planning, Engineering, Quality Assurance, Finance, and Sales teams.
• Support engineering service operations and technical problem resolution when required.
• Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and business performance.
• Develop and implement training programs to strengthen technical and customer service capabilities across the team.
• Ensure compliance with company policies, quality standards, safety requirements, and ISO 9001 processes.

Qualifications

Education & Experience

• Bachelor's degree in Engineering or a related technical discipline preferred; equivalent industry experience will be considered.
• Minimum of 3–5 years of experience in motor repair services, field service operations, industrial equipment support, or a related field.
• Previous leadership or supervisory experience managing technical or service-focused teams.
• Experience with warranty administration, customer service, and aftermarket support operations is highly preferred.

Skills & Competencies

• Strong leadership and team development capabilities.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage customer relationships and resolve complex commercial and technical issues.
• Strong business acumen with experience managing profitability and operational performance.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to interpret technical documentation, business reports, and customer requirements.

What You'll Bring

• A customer-first mindset with a commitment to service excellence.
• Strong problem-solving and decision-making skills.
• The ability to balance strategic planning with day-to-day operational execution.
• Experience working cross-functionally in a manufacturing, industrial, or technical service environment.
• A continuous improvement mentality focused on efficiency, quality, and growth.

Physical Requirements

• Primarily office-based with occasional visits to manufacturing and service environments.
• Ability to sit, stand, walk, and communicate effectively throughout the workday.
• Occasionally lift or move items up to 10 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Why Join TECO-Westinghouse?

At TECO-Westinghouse, you'll have the opportunity to lead a critical business function supporting customers across a wide range of industrial applications. We offer a collaborative environment where innovation, accountability, teamwork, and customer satisfaction drive our success.

TECO-Westinghouse is an Equal Opportunity Employer and is committed to maintaining a safe, inclusive, and drug-free workplace.

Powered by JazzHR