Service Captain

Scratch Restaurants Group

Austin, Texas

JOB DETAILS
SKILLS
Communication Skills, Detail Oriented, Food Services, Health Insurance, Insurance, Leadership, Legal, Restaurant
LOCATION
Austin, Texas
POSTED
23 days ago
Benefits:
  • Health insurance
  • Paid time off
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Competitive salary
We are hiring a Service Captain who has a strong understanding of fine dining service and general restaurant service operations. You will play a pivotal role in orchestrating the guest experience while supporting the team in the dining room, ensuring each guest receives warm, attentive, and knowledgeable hospitality that reflects our Michelin-starred standards.

The Service Captain Responsibilities include but are not limited to:
• Working as part of an established team to deliver exceptional dining experiences and ensure
flawless service execution in a warm and hospitable environment
• Delivering a relaxed but refined service throughout each stage of the guest journey
• Guiding guests through the tasting menu while building lasting relationships to encourage
repeat visits
• Maintain consistent steps of service with precise attention to detail
• Anticipating guest needs and personalize each interaction with care, timing, and
professionalism
• Contributing actively to pre-service and post-service, training sessions, and feedback loops that
support team growth

Candidate Qualifications:
• Proven success as a Service Captain, Sommelier, or Server in a fine dining establishment
(Michelin-starred experience is a plus!) for a minimum of 3 years.
• Possess a warm, professional demeanor with a passion for service excellence, attention to
detail, and hospitality
• Has the ability to provide a thoughtful, accurate, and precise service while creating lasting
memories for our guests
• Clear communicator with the ability to lead by example and support team members in real time
• Ability to work gracefully under pressure in a fast-paced environment

• Have open FULL TIME availability to work nights and weekends, including Holidays from 1pm-
Close. Overtime may be required.

• Possess the legal ability to work with alcohol including valid all state/locally required alcohol
certifications

What We Offer:
• Competitive Livable Compensation
• Daily Team Meals
• Quarterly Restaurant Group Dining Stipend, after 60 days of employment
• Accrued PTO and Sick Paid Time Off
• Insurance Options (Health, Dental, Vision, Life, Accident, Pet, etc..)
• Optional FSA, Commuter, and Dependent Care Deduction Options
• Referral Bonuses
• 401K Retirement Options with Employer Matching
• Continuing Education Stipend, after 1 year of employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





About the Company

S

Scratch Restaurants Group