We are seeking a Receptionist/Office Assistant/ with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.
This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. The ideal candidate must have dealership experience and excellent knowledge of Excel.
ABOUT US
Every employee with Mazda of North Miami is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
WHAT WE OFFER
- Privately - owned
- Toyota and Mazda of North Miami have won numerous awards and are ranked among the Top 150 Dealership groups in the Country
- Incredible location
- Career opportunity - many of our staff have been with us for more than 15+ years
- Access to our sister store’s Gym for employees with treadmills, stationary bikes, elliptical machines, rowers, and free weights to promote a healthy lifestyle
- Best in class benefits package, including 25% match on 401k!
- Paid Holidays (Producers): New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day & your Birthday!
- Vacation (Department Manager) 5 weeks, (All other Managers) 3 weeks, (Producers) 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service, 4 weeks after 10 years of service, 5 weeks after 15 years of service
RESPONSIBILITIES
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
QUALIFICATIONS
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record