Love helping people? Join our family-owned dealership where customers are treated like guests, employees are treated like family, and your work truly makes a difference.
Position Summary
The Service Cashier / Rental Coordinator is responsible for accurately processing service and parts transactions while providing outstanding customer service. This position also manages the dealership's rental vehicle program, ensuring a smooth and efficient experience for customers who need alternate transportation while their vehicle is being serviced. This role supports both the Service and Parts departments and plays a key part in creating an exceptional customer experience.
Key Responsibilities
- Greet customers in a friendly, professional, and courteous manner
- Process cash, check, and credit card payments; issue receipts and refunds
- Operate and balance the cash register daily
- Close repair orders and maintain accurate transaction records
- Coordinate rental vehicle reservations, check-outs, and returns
- Verify rental agreements, driver's licenses, insurance information, and vehicle condition
- Maintain rental fleet schedules and communicate vehicle availability with Service Advisors
- Assist customers with rental questions and explain rental policies
- Direct customer questions to the appropriate Service Advisor as needed
- Handle customer concerns professionally and escalate when appropriate
- Provide phone coverage and clerical support for the Service and Parts departments
- Maintain a clean, organized work area and professional appearance
Qualifications
- Previous customer service, cashiering, or administrative experience preferred
- Experience coordinating rentals or scheduling is a plus, but not required
- Ability to work flexible hours, including weekends
- Valid driver's license with a clean driving record
- Ability to pass a background check and drug screen
- Strong customer service, communication, and organizational skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Basic computer proficiency and ability to learn dealership software
What We Offer
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Up to 3 Weeks of Paid Vacation
- Paid Training & Career Growth Opportunities
- Employee Vehicle Purchase Program
- Health & Wellness Programs
- Employee Discounts
- Referral Bonuses up to $3,250
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.