Service Center Administrator

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

The Service Center Administrator plays a critical role in supporting daily operations within a fast-paced service environment. This position is responsible for coordinating purchase orders, managing logistics, supporting work order processes, and maintaining accurate system transactions across multiple platforms (Salesforce and SAP). The ideal candidate is highly organized, proactive, and comfortable wearing many hats in an unstructured, dynamic setting.

Key Responsibilities

• Order & Procurement Management

• Process and manage purchase orders (POs) in Salesforce and SAP

• Receive and review POs for direct materials

• Create, place, and receive POs for indirect materials

• Establish vendor terms and maintain supplier communications

• Logistics & Operations Coordination

• Arrange transportation and logistics for pumps and related equipment

• Track materials and ensure timely delivery to support operations

• Perform receipt transactions and maintain accurate inventory records

• Work Order & Job Coordination

• Release, track, and manage work orders throughout the lifecycle

• Book jobs and ensure accurate scheduling within system tools

• Maintain status management and provide updates on work order progress

• Customer & Vendor Interaction

• Greet and assist customers and vendors in a professional manner

• Serve as a key point of contact for inquiries related to orders and services

• Financial & System Transactions

• Process invoicing activities within SAP

• Ensure accurate data entry and documentation across all systems

• Support booking and job costing activities as needed

Qualifications

• Experience coordinating purchase orders and logistics in a service or industrial environment
• Familiarity with ERP/CRM systems such as SAP and Salesforce
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced, unstructured environment
• Proactive mindset with strong attention to detail
• Excellent communication and customer service skills

Key Competencies

• Adaptability and flexibility ("wear many hats")
• Strong problem-solving skills
• Time management and prioritization
• Attention to detail and accuracy
• Team-oriented with a customer-first approach

Work Environment

• Fast-paced, operations-focused service center
• Dynamic and evolving priorities
• Hands-on role requiring interaction across multiple functions

What we offer you

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym re-imbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.