Our client, a Business Solutions company, is looking for a Service Center Associate for their Remote location.
Responsibilities:
Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Performs other duties as assigned. Supports the organization's quality program(s).
Requirements:
High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies