Service Center Coordinator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Prompt response to a high volume of phone calls, emails, and visitors; assists with work tickets, meeting support inquiries, package pick-ups and deliveries
• Manage multiple Outlook mailboxes and various requests; coordinates all service calls and work orders required by the client
• Assists with hospitality and conference room sets where necessary
• Demonstrate flexibility in satisfying customer demands in a high volume, fast paced environment
• Maintain all logs and reporting documentation
• Adhere to business procedure guidelines and safety processes
• Participate in cross training
• Completes other tasks/duties as assigned by the Site Lead or Account Manager

Qualifications:

• HS Diploma or equivalency required; higher education preferred
• Minimum 1-2 years experience in customer service or customer facing, professional environment
• Proficient in Word, Excel, Outlook, MS Teams
• MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
• Must be adaptable to a dynamic environment while possessing strong interpersonal skills
• Excellent written, oral, and verbal customer service skills
• Able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Maintains confidentiality while working with highly sensitive materials
• Punctual, dependable, and dedicated to achieving operational excellence
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times

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