Service Center Data Analyst

Job Description If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a Support Desk Data Analyst to provide support to our government customer on an existing opportunity.

The Support Desk Data Analyst will be responsible for overall reporting and real time data analytics for a 24x7 Tier II Service Desk.

The Support Desk Data Analyst shall work directly with leadership to determine data requirements to design output format and to validate results for both ad hoc and scheduled reports for internal use.

The Support Desk Data Analyst is required to be onsite, in downtown Columbia, SC, 5 days per week.

Required Education, Experience, & Skills

Required Education, Experience, & Skills:

• (2-4) years of experience in a technical support position
• Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
• (1-2) years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
• Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
• Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.

Preferred Education, Experience, & Skills:

• Information Technology Infrastructure Library V4 (ITIL 4) certification.
• Support Desk experience either with reporting or as an analyst
• Previous experience with System Center Service Manager (SCSM).
• Previous experience with Cireson Portal.

Preferred Education, Experience, & Skills Candidate must be able to be granted and retain a secret security clearance.

Pay Information

Full-Time Salary Range: $63662 - $108225

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.