Service Center Manager

We are seeking a Service Center Manager to lead field service operations, customer support, and technical service delivery for water treatment systems. In this role, you will be responsible for ensuring high-quality service, operational efficiency, and customer satisfaction while managing teams, budgets, and compliance requirements across the service organization.

What You Will Do

• Manage people and resources to achieve company strategic goals and initiatives
• Provide oversight and support for engineering, project management, services, coordination, startup, and commissioning activities
• Develop, grow, and oversee the Parts & Service (P&S) business
• Develop and manage budgets to meet or exceed company goals and initiatives
• Partner with the Director of Support Centers to develop clients, strategy, budgets, policies, and procedures, and to support ISO 9001:2015 compliance
• Compile and deliver regular summary reports, including growth plans, sales projections, potential client lists, and current activities
• Participate in strategic planning and ongoing auditing of all processes
• Prepare internal budgets and technical quotations for parts and services
• Provide technical assistance and guidance to staff and clients on quality, safety, security, employee relations, scheduling, and training
• Lead, coach, and develop service technicians and support staff, including performance reviews and training programs
• Oversee training of new service engineers and track system performance and service activities
• Develop and maintain work instructions, forms, and documentation required for IMS compliance
• Direct product delivery and management to meet short- and long-term company goals
• Ensure compliance with company policies, safety procedures, and fair employment practices

Position Details

• Travel is required to customer, supplier, and job sites
• This role is located in our Service Center in Boise, Idaho.

Minimum Qualifications

• Bachelor's degree in Engineering from an accredited university or other related qualified training, with a minimum of five (5) years of directly related experience, or an equivalent combination of education and experience
• Proven record of managing multiple large-scale, dynamic projects in person and at a distance
• Demonstrated problem-solving capability
• Strong interpersonal and communication skills
• Ability to respond effectively to sensitive inquiries and complaints
• Ability to read and interpret process and instrumentation diagrams, mechanical and structural drawings, and specifications
• Proficiency with MS Office and ERP systems
• Immigration Sponsorship is not available for this role.

Careers Advancing Ovivo by Ecolab's Water Technology Solutions

Help shape the future of water and technology by joining a team that drives innovation in ultrapure water solutions -critical to industries powering global progress. These careers offer the chance to make an impact that matters solving complex challenges, collaborating across borders, and creating solutions that protect vital resources. If you're passionate about water circularity, sustainability and technology, explore opportunities where your expertise fuels advancement and your growth is supported.

Annual or Hourly Compensation Range:

The pay range for this position is $130,000-$150,000 Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.