Service Center Manager

JOB SUMMARY 

As a Service Center Manager, you will have the challenging role of directing a team with a common goal of providing the highest level of customer satisfaction and delivering goods to clients on time. Your efforts to streamline processes and improve efficiency will be valued and you will be generously compensated for your time, effort, and innovative ideas.  

ESSENTIAL JOB DUTIES 

• Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures. 

• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles. 

• Direct work activities designed to promote work safety and encourage continuing education among staff members. 

• Implement changes to transportation services, policies or scheduling as needed. 

• Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies and government regulations. 

• Collaborate with staff members and fellow managers to create, modify, and implement goals, procedures, policies and objectives when the opportunity presents itself. 

• Build and maintain culture for proactive safety focused productive, efficient, low-attrition workforce.  

• Coach team members to develop talent and depth to enable growth and effective operation.  

• Produce high levels of service, including on-time pickup and delivery and claims free environment.  

• Produce high levels of productivity and optimal levels of labor spend.

Operation Efficiency and effectiveness: 

Utilize daily reports to manage goals, accuracy, and efficiency on route planning and linehaul operations in addition to on time service and customer satisfaction. 

Sales Support 

• Collaborate with the Sales team to identify opportunities for growth and work with all shareholders to integrate new opportunities into the network. 

• Manage customer concerns to agreement of customer and company and inform other company personnel of resolution.  

• Identify shipments compromising profitability. 

Facility and Vehicle Maintenance 

• Coordinate with Fleet and external services to maintain and repair company vehicles.  

• Maintain and submit required vehicle records. 

• Review equipment allocation by route and linehaul, and plan as needed. 

• Provide emergency assistance to protect our employees and service our customers; in the event of equipment breakdown, DOT inspections, facility or grounds hazard, and/or a safety related event; in accordance with Company safety policies/procedures and applicable county, state, and federal laws. 

Budget Maintenance 

• Control expenses and operate within budget. Reports for major variances.  

• Approves and processes external invoices according to Company procedure. 

Expectations 

• Create a safe, positive, and productive work atmosphere by communicating and behaving in a professional and team-like manner. 

• Interact with customers in a courteous, helpful, and professional manner. 

• Be accessible by phone 24 hours a day, 7 days a week. 

• Ensure adherence to Company safety policies and procedures, and all applicable federal, state, and local laws and regulations. 

• Provide management with regular status reports concerning areas of responsibility. 

JOB SPECIFICATIONS 

Skills and Knowledge  

• Minimum of five years’ experience in LTL Operations or comparable leadership role. 

• Strong leadership and team-building skills 

• Excellent written and verbal communication skills 

• Effective organizational and multitasking skills 

• Career oriented and plans for succession at all levels rather than job oriented.  

• Capacity to notice details but manage overall view. 

• Aptitude to problem solve and utilize troubleshooting skills. 

• Independent thinker with the ability to engage team members. 

• Well-developed interpersonal skills.  Ability to get along with diverse personalities.  

• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. 

• Extensive knowledge of the principles, procedures, and best practices in the industry. 

Work Conditions 

• Generally, a standard office environment. 

• The ability to work irregular hours when necessary.