We are seeking a dynamic and strategic Service Center Manager to lead our service operations with enthusiasm and precision. In this pivotal role, you will oversee the day-to-day operations of the Service Center, manage a team of 7 employees, ensure CNC production schedules are met, maintain safety standards, and communicate directly with customers on production timelines, tooling needs, and deliveries. This is a hands-on leadership role requiring strong organizational skills, technical knowledge, and a focus on operational excellence.
Responsibilities
Supervise a team of 7 employees in a fast-paced production environment.
Oversee CNC machine production and manage workflow to meet customer delivery schedules.
Communicate with customers daily regarding tooling, job status, and delivery timelines.
Oversee roller shell and gearbox rebuild operations.
Manage tooling, spare parts and production material inventory
Maintain and manage the company’s in-house tooling inventory system.
Fulfill customer orders and prepare for shipping
Perform quality reviews on finished products to ensure compliance with company and customer standards.
Ensure safety compliance by overseeing guidelines and enforcing employee adherence.
Conduct occasional visits to customer plants to strengthen relationships and review project needs.
Qualifications
5+ years of experience in a manufacturing or service center environment, with 2+ years in a supervisory or management role.
Experience with CNC machinery, production scheduling, and rebuild operations required.
Mechanical aptitude and experience with hand tools
Strong leadership and team-building skills with a hands-on management style.
Excellent communication and customer service skills.
Familiarity with safety regulations (OSHA) and inventory control practices.
Proficiency in Microsoft Office; SAP experience preferred.