Job Description
As an entry-level Service Center Repair Technician, you'll handle the most common customer technology needs by using systems and tools to efficiently diagnose and repair products. You'll perform troubleshooting and repairs on desktops, laptops, gaming consoles, mobile phones, accessories and components. To protect customer data privacy, you'll sanitize all media or storage-like devices using proprietary tools and systems. If you have strong change management, attention to detail and organizational skills, this is the right role for you. Demonstrated success in this role carries the opportunity for promotion to an advanced-level repair technician role.
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
- Answer customers' questions regarding cost, product installation, operation and issue prevention
- Troubleshoot products for repair and complete routine functionality and quality testing
- Document repair work and customer communications and partner with leadership to manage work-in-process repairs
- Track units and corresponding parts to ensure customer satisfaction and inventory integrity
- Stay up to date with company-provided vendor certifications and trainings
Basic qualifications
- 6 months of experience troubleshooting and repairing technology products
- 6 months of experience using Microsoft Office
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment while remaining organized
- Able to lift weight up to 25 pounds with or without accommodation
Numbers & Facts
| Location | Brooks, Kentucky |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Cellular Telephoneunmatched
- Change Managementunmatched
- Customer Satisfactionunmatched
- Customer/Client Researchunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Functional Testingunmatched
- Identify Issuesunmatched
- Information/Data Security (InfoSec)unmatched
- Laptop PCunmatched
- Leadershipunmatched
- Lift/Move 25 Poundsunmatched
- Maintenance Servicesunmatched
- Mobile Gamesunmatched
- Organizational Skillsunmatched
- Privacy Controlsunmatched
- Product Costingunmatched
- Resolve Customer Issuesunmatched
- Testingunmatched
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