Service Claims Coordinator - Customer Service/Cashier

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $19.42 - 23.05 hourly

Job Description: Your Piece of the Puzzle

As NFM's Service Claims Coordinator you will review, research and process service claims in accordance with NFM policy and factory warranties, ensuring customer satisfaction.

Job Duties: A Day in the Life

• Examine: Investigate service claims on a daily basis with NFM service technicians; in accordance with warranty guidelines to determine a solution for the customer
• Collaborate: Serve as the liaison between NFM and vendor factories for service claim processing, in order to set inspections and arrange for reimbursement
• Review: Process Guardsman replacement requests and work one-and-one with independent services to justify service costs or negotiate alternate solutions
• Communicate: Follow-up on incomplete independent service tickets, pay bills, work claims and locate new independent servicers
• Maintain: Preserve all contracts and proof of insurance on an annual basis

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 3 years customer service experience
• 3 years of retail sales experience
• Ability to work night, weekend and/or early morning hours based on business needs
• Microsoft Office skills, including proficiency in Excel, Word, and PowerPoint
• Data entry Skills per established department requirements
• Attention to detail and proofreading skills
• Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture - Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer