Service Claims Coordinator - Customer Service/Cashier

Pay Range: $19.42 - 23.05 hourlyJob Description: Your Piece of the Puzzle

As NFM's Service Claims Coordinator you will review, research and process service claims in accordance with NFM policy and factory warranties, ensuring customer satisfaction.

Job Duties: A Day in the Life

Examine: Investigate service claims on a daily basis with NFM service technicians; in accordance with warranty guidelines to determine a solution for the customerCollaborate: Serve as the liaison between NFM and vendor factories for service claim processing, in order to set inspections and arrange for reimbursementReview: Process Guardsman replacement requests and work one-and-one with independent services to justify service costs or negotiate alternate solutionsCommunicate: Follow-up on incomplete independent service tickets, pay bills, work claims and locate new independent servicersMaintain: Preserve all contracts and proof of insurance on an annual basis

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

High School Diploma or GED3 years customer service experience3 years of retail sales experienceAbility to work night, weekend and/or early morning hours based on business needsMicrosoft Office skills, including proficiency in Excel, Word, and PowerPointData entry Skills per established department requirementsAttention to detail and proofreading skillsPre-employment screening includes, but isn't limited to, criminal background check