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Service Communications Manager

Ursus, Inc.

Foster City, CA

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JOB DETAILS
SALARY
$66–$76.91 Per Hour
SKILLS
Artificial Intelligence (AI), Automotive Automation, Brand Management, Brand Marketing (Branding), Bridge Building, Communication Skills, Copy Editing, Copy Writing, Corporate Communications, Creative Writing, Cross-Functional, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Ecosystems, Frequently Asked Questions (FAQ), Logistics Management, Marketing, Marketing/Promotional Messaging, Marketing/Sales Collateral, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Process Management, Product Design, Product Marketing, Product/Service Launch, Project/Program Management, Public/Media/Press/Analyst Relations, Scripting (Scripting Languages), Support Documentation, Team Player, Time Management, Writing Skills
LOCATION
Foster City, CA
POSTED
5 days ago
JOB TITLE: Service Communications Manager
LOCATION: Foster City, CA (Hybrid; 3 days on-site, 2 days remote)
PAY RANGE: $66 - $76/hr.
DURATION: 6 Months

TOP 3 SKILLS:
  • 4 8 years of experience as a Communications Manager or Marketing Copywriter in the technology industry, with a background in brand marketing, corporate communications, product marketing, and/or public relations.
  • Proven experience creating customer-facing marketing copy and developing clear messaging for complex product and service updates.
  • Experience supporting cross-functional product launches, communications strategies, and external messaging across websites, emails, rider communications, and other customer-facing channels.

Job Description:
Are you an exceptional marketing copywriter passionate about the future of autonomous mobility? Do you excel at crafting clear, compelling messages that guide and inform audiences in dynamic, rapidly scaling environments? The Communications team is looking for a versatile Service Communications Manager with strong marketing copywriting expertise to act as the direct partner and right-hand to our Senior Customer Communications Manager.

As the company expands into new markets, you will play a critical role in supporting our external messaging ecosystem, adapting customer communications, and ensuring our brand voice scales flawlessly. You will also proactively track product and service development within complex cross-functional processes to keep all communications aligned with our latest milestones. This role requires top-tier copywriting skills, exceptional attention to detail, and robust project management capabilities. The ideal candidate will seamlessly blend creative marketing writing with the operational rigor needed to build strong relationships across internal stakeholders and cross-functional teams.

Responsibilities:
  • Produce clear, engaging, and on-brand marketing copy for a variety of customer-facing channels, collateral, and marketing initiatives.
  • Support and adapt customer communications strategies and localized messaging as the company rapidly expands its robotaxi service into new markets.
  • Proactively track product and service development across complex cross-functional processes, ensuring the Communications & Marketing team stays ahead of upcoming milestones and feature launches.
  • Create and maintain comprehensive communications playbooks for service launches and market expansions, ensuring teams are equipped with pre-approved messaging and operational FAQs.
  • Support the maintenance and updating of the platform's external messaging ecosystem, including the website, emails, key rider documents, and support scripts, ensuring all copy is updated to conform with complex product and service milestones.
  • Help bridge the gap between Communications & Marketing, Product, and RiderOps by assisting with copy drafting, reviewing materials for brand alignment, and facilitating cross-functional workflows to address identified communication gaps.
  • Maintain project trackers and prepare presentation materials for monthly syncs and Communications All Hands meetings.
  • Support the creative process and logistical management for brand initiatives, including the naming of new vehicles, product features, and service elements.
  • Assist in creating brand voice documentation, self-serve guides, playbooks, and strategic frameworks for scalable operational and customer support scenarios.

Qualifications:
  • 4 8 years of experience as a Communications Manager or Marketing Copywriter in the technology industry, supported by a background in brand marketing, corporate communications, product marketing, and/or public relations.
  • Peerless written and verbal communication skills with a proven portfolio of compelling customer-facing copy.
  • Proven ability to proactively track complex product and service development processes and develop clear customer messaging for feature updates.
  • Service-first, bridge-building collaborative mindset with a proven ability to work effectively across multiple departments (Product, Ops, Support, Marketing).
  • Ability to manage multiple tasks and cross-functional projects within tight deadlines.
  • Highly detail-oriented and organized.
  • Ability to react quickly, navigate ambiguity, and use good judgment as needed.

Bonus Qualifications:
  • Experience scaling communications for market expansions or new city launches.
  • Experience with Product Marketing in the technology industry.
  • Experience with Product Content Design.
  • Experience using AI tools to drive efficiencies.
  • Experience in transportation, technology, apps, or autonomous vehicle communications.
  • Familiarity with marketing copywriting or customer support script development.
  • Bachelor's degree.


BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

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Ursus, Inc.

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