Service Concierge

Service Department Concierge - Crowley Kia

Crowley Kia is seeking a friendly, professional, and customer-focused Service Department Concierge to help create an exceptional service experience for every guest. This role is designed for someone who enjoys assisting customers, supporting service operations, and serving as a welcoming presence throughout the service visit.

What You'll Do

• Greet service customers promptly and professionally upon arrival.
• Assist guests throughout their service visit, ensuring a comfortable and positive experience.
• Coordinate vehicle movement between service lanes, technician work areas, parking areas, and customer delivery points.
• Maintain the cleanliness and organization of the service drive, customer waiting areas, and vehicle lot.
• Prepare customer vehicles for delivery, ensuring interiors and exteriors meet Crowley Kia's standards.
• Provide shuttle assistance and transportation support for customers when needed.
• Assist Service Advisors and Managers with daily operational needs.
• Perform light vehicle support tasks such as battery maintenance, fluid top-offs, and other basic service-related duties as assigned.
• Communicate effectively with customers and team members to support a smooth service process.
• Accurately document vehicle locations and support efficient vehicle flow throughout the department.
• Run dealership-related errands as needed.

What We're Looking For

• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Safe and responsible driving habits.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational and communication skills.
• Previous dealership, hospitality, or customer service experience is preferred but not required.
• Ability to work flexible schedules, including some evenings and weekends.

Why Crowley Kia

• Competitive Compensation
• Paid Vacation and Personal Time
• Paid Holidays
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Participation
• Life Insurance
• Employee Vehicle Purchase Program
• Professional Development and Career Growth Opportunities
• Positive Team-Oriented Work Environment

Join the Crowley Kia Team

At Crowley Kia, we believe every customer interaction matters. As a Service Department Concierge, you will play a key role in delivering a welcoming, efficient, and memorable service experience while supporting a team dedicated to customer satisfaction and operational excellence.

Apply today and become part of the Crowley Kia family.