Service Consultant

Service Consultant job in ALBUQUERQUE, New Mexico at LARRY H MILLER SW HYUNDAI ALBUQU - Hyundai Careers

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Service Consultant

New Mexico | Posted: May 28, 2026

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Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer''s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

The Sales Consultant''s primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.

Contacting and communicating with customers to identify needs using the Asbury selling process

Build rapport with customers to build a base of referrals to establish customer network

Answer internet leads with in the stores required time and email product information with pricing

Answer sales phone calls and set appointments for customers

Confirm appointments

Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business

Conduct test drives and vehicle walk arounds with customer

Work with the customer from start to finish throughout the buying process

Must have motivation to be successful

Exhibit great customer service skills

Must be able to create and maintain customer relationships

Strong computer & phone skills

Experience utilizing and maintaining a customer relations management database

Prior automotive sales or retail experience, customer service, call center, or business development experience a plus

Maintain professional business attire and appearance

Bi-lingual is always a plus

Self-motivated and a team player

Must be a minimum of eighteen years of age

Must have a valid Driver''s License

Must be able to pass pre-employment screenings (background & drug test)

Employment Position: Full Time

Salary: $50,000.00 - $100,000.00 Yearly

Salary is negotiable.

Zip Code: 87112

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