Service Consultant

-Greet customers and offer excellent customer service from intake to release of their vehicles

-Perform initial vehicle walk around with customer present to note any visible body damages, non working lights, and tire tread life

-Translate customer-reported problems to actionable work orders for technicians to complete

-Order necessary parts from suppliers and double-check that they are delivered to technicians

-Ensure that automotive work provided to customers meets company quality standards

-Invoice and collect payment from customers for services rendered

-Handle and resolve customer complaints regarding services

-Maintain customer records and enter data into computer databases

-Strong communication skills and the ability to translate customer needs to workable technician orders

-Basic knowledge of computer programs including word processing and database tools

-Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

-Exceptional customer service skills based on experience

-Continuing education and knowledge acquisition on the function and repair of newer vehicles

-Basic mathematics skills to prepare estimates and process bill and customer payments

-Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge