Service Contract Coordinator

Our client, a global tech company, is seeking a Service Contract Coordinator

Apply today for consideration!

Job Title: Service Contract Coordinator

Location: Remote

Duration: 7 Months Contract

Job Description:

• Support the Service Contract Administration team by processing accurate and high-quality service scope requests.
• Work closely with Sales and internal teams to triage service scoping requests and support accurate deal closure.
• Manage the service scoping case queue, tracking communications, request status, and follow-up activities.
• Review, prioritize, and respond to service scope requests promptly according to policies and SLAs.
• Triage and escalate requests to the appropriate stakeholders when necessary.
• Generate and update service scoping documents, ensuring all records are accurate and up to date.
• Review case statuses and follow up on pending cases to ensure workflows are completed within required timelines.
• Draft detailed documents and verify that final documents accurately match opportunity products.
• Assist the manager with other functional initiatives and administrative activities as needed.
• Support the sales process by identifying opportunities and coordinating actions between customers and sales teams.
• Maintain effective communication with internal and external stakeholders.
• Manage multiple tasks, priorities, and deadlines while maintaining strong attention to detail.
• Work independently with limited supervision and identify opportunities for administrative and process improvements.
• Participate in new initiatives and provide feedback to support continuous improvement.

Qualifications:

• Bachelor's degree or equivalent professional experience.
• Experience working in a fast-paced enterprise environment.
• Background in client management, customer service, and operations preferred.
• Experience with Salesforce CRM preferred.
• Strong interpersonal and stakeholder-management skills.
• Excellent written and verbal communication skills.
• Proficient in typing and Microsoft Word/computer applications.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines effectively.
• Ability to work collaboratively with different teams and audiences.
• Willingness to participate in and provide feedback on new initiatives.
• Ability to work independently and take initiative with limited guidance from a supervisor.

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PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.