Service Contract Coordinator

Service Contract Coordinator/Assistant – Revenue Operations

Pay: $33.34/hour
Duration: 7 months
Location: Remote

Position Overview
The Service Contract Coordinator/Assistant will support the Revenue Operations and Service Contract Administration teams by managing service scoping requests and ensuring the accurate and timely completion of service scoping documentation. This individual will work closely with Sales and cross-functional internal stakeholders to triage requests, prepare and update scoping documents, track workflows, and help facilitate accurate deal closure.

Key Responsibilities
Service Scoping & Case Management

• Manage the service scoping case queue, including tracking request status, communications, and outstanding actions.
• Review, prioritize, and respond to service scope requests in a timely manner.
• Triage and escalate requests to appropriate stakeholders in accordance with established policies and SLAs.
• Monitor case statuses and follow up on pending or incomplete requests to ensure workflows are completed accurately and on time.

Contract & Document Administration

• Generate, draft, and update service scoping documents.
• Maintain accurate and current records of service scope and related documentation.
• Ensure final scoping documents are complete, properly selected, and aligned with opportunity products and requirements.
• Perform detailed document review to support accuracy and consistency throughout the scoping and deal closure process.

Sales & Cross-Functional Support

• Partner with Sales and internal teams to coordinate service scoping activities.
• Support the sales process by identifying opportunities, coordinating actions, and helping facilitate communication between customers, Sales, and internal stakeholders.
• Communicate effectively with a variety of internal and external audiences.
• Assist management with additional functional initiatives and process improvement efforts as needed.
• Provide feedback and support for new initiatives and workflow improvements.

• Bachelor’s degree or equivalent combination of education and experience.
• Experience working in a fast-paced enterprise environment, preferably supporting client management, customer service, sales operations, revenue operations, or business operations.
• Experience with Salesforce CRM preferred.
• Strong proficiency with Microsoft Word and general computer applications.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.
• Highly organized and detail-oriented, with strong document management and administrative skills.
• Ability to prioritize multiple requests, tasks, and deadlines effectively.
• Ability to work independently, take initiative, and make administrative or process improvements with limited supervision.
• Comfortable participating in new initiatives and providing constructive feedback.