Service Cooordinator

Service Cooordinator

Salary

$27.92 Hourly

Location

Waukegan, IL

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

16409

Department

Health Department

Division

Prevention

Opening Date

08/21/2026

• Description
• Benefits
• Questions

General Description

The Service Coordinator is a valuable member of our Prevention Team who is within Child and Family Connections and Prevention. Under general supervision, performs and offers direct individual and community services, client advocacy, and provides both general and specific health/developmental intervention connections in the community and natural environment settings. Work assignments are in-depth and specialized with specific areas of responsibility and independence of action.

Schedule Hours: 37.5 hours a week

• Monday - Friday (8:00am - 4:30pm)

Essential Functions

• Provide an intake for new referrals including an effective description of the Illinois Early Intervention System to families including, but not limited to, family rights, procedural safeguards, availability of all Early Intervention services and all aspects of the Early Intervention system within program timelines.
• Facilitate assembly of appropriate multidisciplinary teams utilizing community providers, providing for a family choice of providers, for the purposes of eligibility determination, Individual Family Service Plan (IFSP) development, IFSP reviews and Exit meetings utilizing the guidelines of the Early Intervention System.
• Request and obtain pertinent medical records, evaluation/assessment reports and other information relevant to the Early Intervention System for all clients including acquisition of appropriate prescriptions, releases of information and family signatures on program forms.
• Maintain organized client records meeting percentage of proficiency required by the program, utilizing local office and state Early Intervention format and timelines.
• Conduct developmental screenings at intakes for all children at or above three months old and collaborate with Social/Emotional Specialist for each result.
• Consistently utilize program provided laptop computer during all scheduled meetings with families to enter required data during meetings.
• Expedite all referrals for evaluations, assessments and direct care services for families within the state imposed 45 day timeline.
• Maintain monthly contact with each caseload family as shown by documentation in the state provided computer system for the purposes of monitoring family linkages with service providers, community resources and to adjust EI records due to family changes.
• Maintain a caseload of 60 plus families completing all intakes, IFSP meetings, six-month reviews, change meetings, transition meetings and exit meetings on identified timelines and meeting the program identified standards with stats each month.
• Adhere to program set timelines, including but not limited to reports and schedules.
• Initiate contact with all new referrals within five working days of initial assignment.
• Effectively track your Early Intervention credentialing needs and maintain an active Service Coordination credential.
• Consistently provide timely transition referrals (2.6 years or earlier) for caseload children following established program procedures including referral to Parent Liaison if family declines transition.
• Consistently ensure that each child on your caseload has a transition meeting at least 90 days prior to age three.
• Consistently connect families to needed Early Intervention services while maintaining a monthly wait list not exceeding 3% of your caseload.
• Promptly return all phone call messages, hand written messages, e-mails, faxes and other forms of communication from families, providers, program staff and others consistently within 48 business hours of their arrival.
• Support the training of new program staff as assigned.
• Perform other duties as assigned.

Knowledge Skills Abilities and Education Required

• Bachelors degree, in a related field (health education, social work, psychology, sociology, early childhood development, communications, etc.)
• Case management experience preferred.
• Requires a valid Illinois driver's license and automobile insurance.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at https://lakecountyil.attract.neogov.com/health-department/p/benefits.

01

Please share why you are interested in working for this program and how your experience directly relates to this opening.

02

List the types of programs you have experience with.

03

Explain your experience with accessing Community Resources for clients.

04

Do you have experience with any (EMR) Electronic Medical Records systems; such as NextGen? If yes, explain. If not, lists the systems you have used.

05

How many years of relevant experience do you possess?

• 1-2 years
• 2-5years
• 5-7 years
• 7-10 years
• 10+ years

06

What is your level of experience and comfort with computers?

• Beginners
• Intermediate
• Expert

07

Do you have a current and valid drivers license and automobile insurance?

• Yes
• No

Required Question

Employer Lake County

Department Health Department Address 3010 Grand Avenue

Waukegan, Illinois, 60085

Phone 847-377-8000

Website https://www.lakecountyil.gov/148/Health-Department-Community-Health-Cente