Service Coordinator

Service Coordinator / Office Support Specialist

Albuquerque, NM

LHH Recruitment Solutions is partnering with a well-established HVAC and Plumbing company in Albuquerque to find a highly organized and customer-oriented Service Coordinator / Office Support Specialist. This position serves as the communication hub between customers, technicians, and the office team while helping keep daily operations running efficiently. The ideal candidate is detail-driven, enjoys multitasking, and thrives in a fast-moving service environment.

Key Responsibilities

Service Coordination & Technician Support

• Coordinate incoming service requests and assign jobs to field technicians.
• Build and maintain daily technician schedules to maximize efficiency and customer satisfaction.
• Keep customers informed regarding appointment times, schedule changes, and service updates.
• Monitor open jobs, track service status, and communicate regarding parts, estimates, and follow-up work.
• Assist with service documentation, invoicing support, and job tracking.

Office Administration

• Welcome customers and visitors while providing professional front-office support.
• Manage incoming calls, emails, and general office correspondence.
• Support calendar management, appointment coordination, and meeting scheduling.
• Process work orders, purchase orders, shipping records, packing slips, and other operational documents.
• Organize and maintain office files, records, and administrative reports.
• Assist with inventory management and office supply ordering.

Preferred Qualifications

• Previous experience in a service-driven industry such as HVAC, plumbing, construction, manufacturing, or field services.
• Familiarity with dispatching, scheduling, or service management software (Aptora Total Office Manager experience is a plus).
• Bilingual English/Spanish abilities preferred.
• High School Diploma or GED required.
• Strong communication, customer service, and organizational skills.

Position Details

Schedule: Full-Time, Monday-Friday, 7:00 AM-4:00 PM

Work Setting: 100% Onsite in Albuquerque, NM

Compensation: $18-$20/hour, depending on experience

Employment Type: Temp-to-Hire

If you're looking for an opportunity where you can utilize your administrative skills, coordinate day-to-day operations, and help deliver outstanding customer service, we'd love to hear from you!

Pay Details: $18.00 to $20.00 per hour

Search managed by: Erin Fuqua

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.