Verona, WI | Full-Time | $65 $85K, depending on experience Summary:
In this role, you will be working for a custom, automated machinery manufacturer.
The Service Coordinator will be the internal point of contact for parts and service requests after a machine ships.
You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. This is a focused, individual-contributor role working closely with engineering, purchasing, and the field team.
Job Duties:
Service Triage: be the first point of contact for incoming service calls and emails, gather the right information, and prioritize by urgency and impact.
Set clear expectations with customers on next steps, timing, and cost, and route work to the right internal team.
Spare parts quoting: identify the right part, confirm availability, and quote pricing and lead time, working with purchasing and engineering as needed.
On-site service quoting: scope and quote service visits including travel, labor, and parts, and convert approved quotes into scheduled work.
Coordinate parts availability, technician scheduling, and shop resources with purchasing and production.
Keep clean records of service activity and hand work to finance for accurate, on-time billing.
Requirements:
3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or related manufacturing
Technical fluency: comfortable reading mechanical and electrical drawings and diagnosing issues over the phone
Quoting ability for labor, travel, and materials
Strong customer presence with excellent written and verbal communication
Organized, able to juggle a triage queue and an open-quote list without anything falling through the cracks
Preferred:
Associate or Bachelors degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable
Experience with ERP systems and service management software
Background with PLCs, motion control, pneumatics, or robotics
For more information, please Apply, and/or email a copy of your resume to Beka Cassidy at BCassidy@selectek.net
Numbers & Facts
Location
Verona, WI
Skills
Automationunmatched
Billingunmatched
ERP (Enterprise Resource Planning)unmatched
Electricityunmatched
Establish Prioritiesunmatched
Financeunmatched
Housekeeping/Cleaningunmatched
Identify Issuesunmatched
Industrial Engineeringunmatched
Maintenance Servicesunmatched
Manufacturingunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Purchasing/Procurementunmatched
Record Keepingunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Telephone Triageunmatched
Time Managementunmatched
Writing Skillsunmatched
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