Davis-Ulmer DU Family of Companiesis a network of premier fire protection and life safety companies operating across 30 locations and 11 states.Eastern Fire a division of the DU Family of Companies has spent more than 70 years protecting the people property and communities of Maine and New Hampshire. Our team of over 100 professionals combines technical expertise ownership of their work and a strong culture of safety and ethics to deliver premiere fire sprinkler alarm and life safety solutions. As a proud member of the DU Family of Companies powered by APi Group we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner. Living our motto we protect what you value most Eastern Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to continued growth we are looking to add aService Coordinatorto ourBangor MEteam. The Service Coordinator is responsible for scheduling and coordinating manpower for service and contract work supporting customers and technicians and ensuring jobs move efficiently from intake through billing. Success in this role requires strong organizational skills attention to detail excellent communication and the ability to balance competing priorities in a fast-paced service environment.Key ResponsibilitiesSchedule and dispatch technicians for daily service jobs inspections and contract workCoordinate manpower for emergency service calls including after-hours responseTake incoming service calls and provide repair pricing for call-in customersOpen new service jobs in the system to ensure accurate billing and job maintenanceReview fire system inspection reports and follow up with customers to quote deficienciesOrder track and stage materials needed for jobs and verify deliveryReview and enter payroll for field staffPrepare and process customer invoicing including AIA billing where applicableAssist in obtaining job-related documentation such as POs tax-exempt forms insurance certificates and certified payrollCommunicate with customers regarding job status invoicing questions and service needsSupport the collections team to ensure outstanding invoices are accurate and documentedScan and upload documents into the electronic filing systemProvide phone backup and general office support as neededManage small projects from start to finishOther duties as assignedQualificationsHigh School Diploma or GED required Associates Degree preferred1-2 years of administrative experience fire protection industry experience a plusExperience with AIA billing and lien waivers a plusStrong oral written and telephone communication skillsExcellent customer service time management and organizational skillsModerate to advanced computer skills Microsoft Office AS400 a plusAbility to define problems collect data establish facts and draw valid conclusionsValid drivers license requiredNotary Public a plusPhysical Demands & Work EnvironmentOffice environment with moderate noise levelsMostly sedentary role with the need to move about the office to copy scan fax and fileWill require opening of heavy file cabinets with bending stooping or kneelingMay require light to moderate lifting up to 50 lbs occasionallyWorking on computers and phones consistently throughout the dayOccasional travel to job sites which may include dusty conditions and moderate to loud noiseThe wage for this role is28 to 35 per hour based on experience and qualifications.As part of the DU Family of Companies we believe that investing in and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Why Choose the DU Family of CompaniesCompetitive CompensationWe offer competitive pay rates for experienced professionals ensuring your skills are recognized and rewarded appropriately.Comprehensive Benefits PackageEnjoy an industry-leading benefits package that includes medical dental vision and additional perks ensuring your health and well-being are taken care of.Strength of the FamilyThe DU Family of Companies with over 30 locations across the East Coast and Midwest epitomizes the strength of a team-first mindset. Embracing a culture of collaboration we unite to share knowledge resources and best practices across our network of branches.Backed by APi GroupAs a subsidiary of APi Group a publicly traded multi-billion-dollar corporation headquartered in Minnesota we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities.Long-Term Career RelationshipsMany of our employees have been with us for 20 years We believe in investing in the right people fostering enduring professional relationships that benefit both individuals and the company alike.Values MatchWe prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our PeopleTalent Development Operating Code.Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law.DAVIS-ULMERS ENDURING PURPOSETo protect what people value most.All offers of employment are contingent upon the successful completion of a pre-employment background check and drug screen.Equal Opportunity Employer including disabled and veterans.