Service Coordinator-Birth to Three- Hybrid

Position Title: Service Coordinator

Reports To: Program Manager - Birth-to-Three

Overview: Coordinates the delivery of all Birth-to-Three services across agency lines and serves as the single point of contact in helping a family obtain the services needed as described in the IFSP.

Essential Functions

• Facilitates and participates in the development, review and evaluation of the Individual Family Service Plan (IFSP)
• Maintains continued regular contact with families, as mandated, to ensure that services are being delivered appropriately and in a timely manner
• Accurately and comprehensively case-notes and reports service units
• Informs parents of advocacy services, coordinates with medical and other health care providers
• Facilitates the development of transitional/discharge plans and attends all conferences and meetings associated with transitions
• Attends trainings as needed
• Ensures compliance with mandated timelines; facilitates timely PPS entries
• Understands and upholds the components of the PCATT model for early intervention
• Assists parents in locating community resources
• Attends meetings as appropriate, including in-house and community meetings relating to Birth-to-Three
• Maintains regular contact with families on caseload to ensure that services are being delivered as described in the IFSP. A natural environment focus should be central in IFSP goals
• Works with Program Manager to ensure all files are audit compliant
• Serves as a positive ambassador for St. Francis Children's Center and for Milwaukee County
• All other duties as assigned

Physical Demands of the Position

• Walk, sit, stand and climb stairs
• Bend/twist and reach
• Far vision at 20 feet or further; near vision at 20 inches or less
• Speak and hear
• Kneel, crouch, climb, feel and stoop
• Lift objects weighing up to 35 lbs
• Carry objects weighing up to 35 lbs
• Handle or manipulate objects at a low intensity level of effort

Mental Requirements

• Must have ability to cope with changes in routine to accommodate needs of the agency
• Must be able to make decisions and exercise good judgment under stress and time restraints

Environmental/Working Conditions

• Inside work environment approximately 67% of the time
• Requires driving 33% of the time

Equipment Used

• Computer
• Copy machine
• Fax machine
• Telephone

Required Education/License/Certifications

• Bachelor's degree in a Social Work, Human Services, Child Development, or a related field and have at least 1 year of experience working with clients who have special needs.
• Must have a valid Wisconsin driver's license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include

$100,000/$300,000 bodily injury and $100,000 property damage

Required Knowledge and Skills

• Experience with Birth-to-Three programs
• Ability to function effectively in a team
• Understand and follow written and verbal directions
• Read, write, basic math skills
• Excellent interpersonal skills
• Ability to prioritize multiple demands
• Must possess and practice a customer service focused management philosophy

Behavior and Attitude

The mission and philosophy of St. Francis Children's Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.

Equal Employment Opportunity Policy

St. Francis Children's Center is in compliance with the equal opportunity policy and standards of the Wisconsin Department of Workforce Development, the Wisconsin Department of Health and Family Services and all applicable local, state and federal statutes and regulations relating to nondiscrimination in employment and service delivery.

It is our to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non-use of lawful products off the employers premises during working hours. All supervisors and managers are expected to support goals and programmatic activities relating to nondiscrimination in employment.