Service Coordinator/Case Manager (Outer County)

Salary Range: $35,560-$38,000/Annually

Patient Care Coordination (PCC) is a fast-growing Service Coordination agency located in central Philadelphia, PA. We provide supports coordination in the Philadelphia and surrounding counties for Medicaid eligible participants who are chronically disabled and/or of an aging population.

PCC’s goal is to help our participants maintain their independence in the community through connecting, coordinating, and monitoring services and resources that can ultimately prevent them from being hospitalized or in a nursing home while staying in their own homes for greater quality of life.

Our organization is proud to have a diverse group of Service Coordinators (SC) that represent all stripes of the community we serve. Our employees and management team are ethnically, racially, gender, and LGBTQ diverse and we celebrate this diversity. In addition, Service Coordinators speak over 10 different languages in support of our participant base. Employees are considered family, and we strive for a team-oriented and caring company culture. We also believe in a work-life balance and flexible working hours and we are continuing to expand our array of benefits. We also host various employee events throughout the year and we also engage in many community engagement projects.

We currently are seeking a qualified, passionate Service Coordinator for a full time position that will work from home several days per week while spending on average one or two days per week in our Philadelphia office. Training will be required and completed in the Philadelphia office. The SC will manage a caseload of participants that is spread amongst the following counties (Berks, Carbon, Lancaster, Lehigh, Northhampton, Schuykill, York, Susquehanna, and Northumberland counties) to help them achieve the ultimate goal of independence through high-quality care and efficient delivery of community resources. The ideal candidate will live in or near Reading or Allentown to be central to these county settings.

Job Responsibilities Include:

- Assessment and Service Plan Development, Service arrangement, follow up and monitoring and reassessment. Validates the assessment of the participants needs in their environment. Reassesses participants status and reviews service plan at regularly scheduled intervals.

- Completes Care Management Instrument at required timeframes

- Works with participant, family and caregiver to develop an Individual Service Plan, making use of supervision and consultation with other disciplines as necessary

- Identifies and mobilizes informal and formal resources to meet participant needs. Maximizes use of third party payers

- Facilitates participants' choice of providers

- Arranges for need services and entitlements, working cooperatively with participant, family members, and service providers. Follows up on service delivered in specified amount of time, and works with consumer and provider to assure appropriate match of service to specific need

- Conducts home visits and telephone contacts per standards

- Completes all necessary forms and / or data entry for participants case record, other management information, and other written reports as required. Inputs necessary data and maintains automated programs.

- Participates in orientation and training, in-service training as assigned, and attends regularly scheduled supervision, and staff meetings

- Monitors participant satisfaction to ensure quality of services provided

- Other duties as needed

Requirements:

- Bachelor's Degree preferred in Human Services/Social Services field. Other degrees may be considered pending review and approval

- Knowledge of state computer software system (HCSIS / SAMS) is ideal

- Knowledge of MCO computer system (ELTSS / Envolve) preferred

- Minimum 2 years experience in human services/case management preferred

- Proficient in MS Office Applications (especially MS Office and Excel) - Local travel Required (up to 50%)

- Bilingual candidates in Spanish are a plus.

- Ability to organize multiple tasks in a timely manner

Patient Care Coordination offers a competitive salary, travel reimbursement and excellent benefits including medical, dental, vision, 6 paid holidays per year, 1 personal day after your 1 year anniversary of your full year of employment and paid time off. Patient Care Coordination also offers a 401k plan with 1 percent company match.

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