Service Coordinator

Russell Tobin's client is hiring a Service Coordinator in Charlotte, NC

Employment Type: Contract

Location: Onsite - Charlotte, NC 28269

Pay rate: $18-$19/hr

Responsibilities:

• Manage high volumes of inbound and outbound customer calls while maintaining excellent service standards.
• Coordinate, schedule, and track rooftop unit (RTU) deliveries across multiple factory locations.
• Verify and confirm shipping addresses to ensure accurate and timely deliveries.
• Maintain detailed records of customer interactions, account updates, and delivery information.
• Schedule appointments, meetings, and coordinate communications between customers, logistics teams, and internal stakeholders.
• Respond to customer inquiries via phone and email, resolving issues professionally and efficiently.
• Meet established performance goals, service metrics, and call handling expectations.
• Follow company policies, communication standards, and operational procedures while maintaining confidentiality.

Requirements:

• High School Diploma or GED required.
• Minimum 6 months of experience in customer service, call center operations, logistics, manufacturing coordination, or a related field.
• Proficiency with Microsoft Outlook, Microsoft Teams, and Microsoft Excel.
• Strong verbal communication, customer service, and active listening skills.
• Excellent organizational and time management abilities with the ability to multitask effectively.
• Strong problem-solving skills and a customer-focused approach.
• Experience with SAP is preferred but not required.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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