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Service Coordinator

MTech Mechanical

Colorado Springs, Colorado

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Billing, Business Solutions, Call Monitoring, Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Data Quality, Depth Perception, Documentation, Employee Assistance Plan, Equipment Maintenance/Repair, Establish Priorities, Insurance, Leadership, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Materials Tracking, Mentoring, Microsoft Office, Multitasking, Office Equipment, On Call, On Site Support, Operational Support, Organizational Skills, Preventative Maintenance, Printers, Problem Solving Skills, Process Improvement, Project/Program Coordination, Purchase Orders, Safety/Work Safety, Schedule Development, Short Messaging Service (SMS), Team Player, Time Management
LOCATION
Colorado Springs, Colorado
POSTED
6 days ago
Position Title: Service Coordinator                                           FLSA Status: Non-Exempt
Department: Service                                                                  Date: 2026          
Reports to: Service Field Manager                                            Location: Colorado Springs, CO  
Wage Range: $25-30+ DOE + annual discretionary bonus                                                                                              
Application close date: September 30, 2026

Benefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, Life Insurance, AD&D, PTO, CO PFML, Employee Assistance Program, and additional optional insurances. To see a list of all MTech’s great perks visit - https://mtechg.com/careers/benefits-wellness/

Job Summary
The Service Coordinator is a key point of coordination for MTech’s Colorado Springs Service team, helping keep technicians, clients, and service operations moving smoothly. This role manages incoming service requests, coordinates technician schedules and dispatch, communicates with clients, and provides administrative support throughout the service process.

Working closely with technicians, service leadership, clients, and the Westminster office, the Service Coordinator helps ensure service calls are prioritized appropriately, schedules remain accurate, and work orders, materials, invoices, and related documentation are handled efficiently.

Essential Job Function:
Service Coordination & Dispatch
  • Receive and prioritize incoming service requests based on client needs, urgency, technician availability, and location
  • Schedule and dispatch technicians while maintaining accurate technician schedules and visibility of field personnel
  • Communicate work orders, schedule updates, delays, and other important information to technicians and clients
  • Monitor incoming calls, text messages, email requests, and on-call activity to ensure timely response and follow-up
  • Escalate complex service issues and scheduling challenges to service leadership as needed
Work Order & Administrative Support
  • Create and maintain service work orders, purchase orders, and related records within company systems
  • Coordinate service documentation, filing, and distribution of information throughout the service process
  • Manage preventative maintenance schedules and warranty tracking
  • Place and track material and equipment orders for service work
  • Assist with client proposals and other service-related documentation
Billing & Operational Coordination
  • Support service invoicing and payment processes in partnership with the Westminster office and Colorado Springs Service leadership
  • Help maintain accurate information within service databases and systems
  • Schedule and coordinate recurring technician and financial meetings
  • Make day-to-day decisions within the scope of the role to support efficient service operations and client needs
Client & Team Support
  • Provide responsive, professional communication and a high level of service to clients and internal teams
  • Build effective working relationships with technicians, service leadership, vendors, and support teams
  • Contribute to continuous improvement of service processes, procedures, and client experience
  • Follow company safety practices, policies, and procedures
  • Maintain regular and predictable attendance to meet the needs of the position
  • Perform other duties as assigned
Qualifications:
  • 3+ years of experience in dispatch, service coordination, project coordination, or a similar fast-paced environment preferred
  • Ability to manage multiple service requests, schedules, and priorities simultaneously
  • Strong customer service, communication, organization, and problem-solving skills
  • Proficiency in Microsoft Office Suite and comfort learning service management and business systems
  • Ability to communicate effectively and professionally with clients, field technicians, leadership, and internal support teams
About MTech:
MTech Mechanical is a full-service mechanical contractor delivering HVAC, plumbing, fabrication, and design-build solutions for complex commercial and industrial projects. Built on a foundation of safety, integrity, and craftsmanship, we take pride in the quality of our work and the strength of our partnerships. If you’re looking for meaningful work, a strong team environment, and a company that invests in its people & our community, MTech Mechanical offers a place to build your future.

What Sets Us Apart
  • People First: Our success starts with our team. We invest in our people through training, mentorship, and opportunities for growth.
  • Culture of Excellence: We value teamwork, respect, and pride in our work, from the jobsite to the office.
  • Safety & Quality: We hold ourselves to high standards to deliver safe, reliable, and high-quality results.
  • Innovation & Improvement: We continuously seek smarter, more efficient ways to deliver value to our clients and communities.
Our Core Values: Integrity • Commitment • Excellence • Growth • Fun

Physical Requirements
While performing the duties of this job, the employee is required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position takes place in a general office environment. Work is generally sedentary in nature but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available and used daily, such as computers, printers, etc.

This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.

EEO
MTech Mechanical is an Equal Opportunity Employer and prohibits discrimination based on any status or basis protected by applicable law.

How to Apply: If you are interested in this role or any others at MTech, please visit www.mtechg.com to apply.

About the Company

M

MTech Mechanical

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