Service Coordinator

Plan and assign daily schedules for installation and service technicians.

Communicate with customers to confirm appointments and coordinate service needs.

Monitor schedules in real time, adjusting for delays, emergencies, or cancellations.

Prepare detailed quotes for labor, materials, and parts.

Collaborate with technicians and vendors to confirm pricing and availability.

Follow up on open quotes and convert approved estimates into work orders.

Serve as the main point of contact for customer updates and inquiries.

Clearly communicate timelines, expectations, and next steps.

Handle escalations professionally and resolve issues promptly.

Maintain accurate service records and documentation.

Process purchase orders and coordinate part deliveries.

Assist management with reports, metrics, and process improvements.

13 years of experience in scheduling, dispatching, or service coordination (preferred).

Strong communication and customer service skills.

Excellent organizational and time-management abilities.

Proficiency with scheduling/dispatch software, CRM tools, and Microsoft Office Suite.

Attention to detail and accuracy in quoting and data entry.

Basic knowledge of equipment, parts, or technical services (training provided).