Service Coordinator

SERVICE COORDINATOR

Job Description

The Service Coordinator is a member of the professional childcare team consisting of the Program Director for Residential Services, Service Coordinator, Evening Supervisor and Direct Care Specialists. The Service Coordinator will be accountable to and supervised by the assigned team and the program administration. The Service Coordinator works with residents and their families or custodians, coordinating individual, group and family therapy services, techniques and interventions. The Service Coordinator will normally work a forty (40) hour week, although the length of time may vary in accordance with job functions, team needs, and the needs of the residents and custodial figures.

The Service Coordinator must be able to demonstrate good decision-making ability related to treatment issues of the residents and their families. This person will be required to analyze and react to difficult situations while under considerable stress and pressure. Decisions made will be guided by precedent and established policies and procedures.

The Service Coordinator is responsible to the team and program administration for implementing the childcare philosophies, policies, procedures and practices of Elks Aidmore Inc. as they pertain to this job description, as directed by program administration, and as needed by the team, resident, and custodian. The Service Coordinator must be dependable, emotionally stable and physically capable. This position requires some physical functions that are considered essential to the performance of the outlined job responsibilities, i.e., sitting, standing, walking, driving, speaking, hearing, and the ability to physically restrain (when necessary). The Service Coordinator must serve as a role model for the residents, be able to work with other staff members, and be able to recognize when assistance and consultation is needed.

The Service Coordinator must have an understanding of the concepts of residential childcare and be able to work with young people who exhibit varying emotional and behavioral problems. In addition, this individual must be able to effectively relate to residents and parents/custodians of all social, economic, ethnic, cultural and educational backgrounds. The Service Coordinator must be able to work with a minimum of supervision.

The Service Coordinator position requires an individual with demonstrated skill in performing the duties as outlined. The position requires a Master’s degree in a human services related field. Preference is given to individuals who have previous experience in some area of childcare, social work or secondary education. The individual must be 21 years of age and possess a valid Georgia driver’s license.

1.0 The discipline specific responsibilities of the Services Professional are:

• To coordinate/facilitate the frequent and consistently scheduled provision of individual, family and group therapy which will effectively and therapeutically address the problems and issues of the residents and their families.
• To be available for in-home family meetings to facilitate the engagement of families in the program.
• To facilitate the development and completion of a comprehensive assessment and Individual Service Plan for each resident/family at intake and a review within thirty days of admission.
• To gather information and documentation as required by agency policy, or other regulatory standards, prior to the admission of an applicant into the residential program, including an assessment of adjunct services available in the applicant’s community.
• To facilitate the Individual Service Plan review as needed, not to exceed a ninety-day period and to assess progress and evaluate or redefine goals as necessary.
• To coordinate psychological and/or psychiatric evaluations for medication or additional resources, and to be available to the psychologist or psychiatrist to discuss resident needs.
• To facilitate the maintenance of case records in a manner which is in compliance with agency and regulatory guidelines.
• To facilitate participation of other team members in the assessment, planning and evaluation of resident and family/custodian needs.
• To maintain regular contact with referral sources, schools, adjunct service personnel, and other identified collateral resources.
• To facilitate the establishment and implementation of aftercare services as needed by each resident and family or custodian.
• To participate in at least 24 hours of training on an annual basis.

2.0 Other

• The Service Coordinator will be available for other duties as assigned or requested by the team and program administration.