The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.
Core Duties
Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
Responsible for the training and development of Service Coordinators and creating and updating "How to" documents
Assist with creating and maintaining installer schedules and scheduling of customer installs
Track order progress and communicate with customers accordingly
Check-in vehicles and inspect for pre-existing damages
Creating estimates, invoicing and billing
Reporting and processing of RA's and payment credits.
Collect Resale tax documents for all locations
Process and train other Service Coordinators on Accounts Receivable
Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
Create are review job lists for all locations
Assisting the Market Manager with administrative and office work as needed
Occasionally helping to shuttle vehicles from one location to another (current driver license required)
Basic Qualifications
High School Diploma or GED
18+ years old with 2 years of driving experience
Must have a current and valid driver's license with a clean driving record
Must meet insurability requirements under the company's motor vehicle insurance policy
3+ years in a similar role
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Ability to speak, read and write in English
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.